1. Introduction & Data Controller
Noreen Osteopathy (“we”, “us”, or “our”), operated by Ms Noreen Ayyaz, MOst, Registered Osteopath (General Osteopathic Council No. 7152), is committed to protecting and respecting your personal privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our practice address is: 117 Eastern Ave, Ilford, London IG4 5AN.
2. Information We Collect
When you use our website contact form or telephone us, we may collect:
Contact Information: Your name and contact details (telephone number and/or email address).
Enquiry Nature: General nature of your enquiry (e.g. back pain, pregnancy care, infant care).
Technical Diagnostics: Technical data such as anonymised IP addresses and device information for performance.
3. Lawful Basis for Processing
We process your initial contact information on the basis of Consent and to take steps at your request prior to entering into a healthcare consultation contract. For clinical medical records compiled during in-person consultations, records are processed under Special Category Data (Healthcare provision) and stored strictly in accordance with General Osteopathic Council statutory requirements (minimum 8 years for adults, or up to age 25 for children).
4. How We Use & Protect Your Data
Your details are used solely to reply to your enquiry and coordinate appointments. We do not sell, rent, or share personal data with third-party advertisers or commercial entities.
5. Your Rights
Under UK data protection law, you have the right to request access to your personal data, request correction of inaccuracies, or request erasure where permitted by clinical statutory regulations.
6. Contact Details
For any questions regarding this Privacy Policy, please contact:
Noreen Osteopathy, 117 Eastern Ave, Ilford, London IG4 5AN, Tel: 07931 378329